NEXO BUILT Privacy Policy
Last Updated: May 8, 2025
This Privacy Policy describes how NEXO BUILT collects, uses, and shares personal information of users of our website, nexobuilt.com (the “Site”), and individuals who interact with our services. We are committed to protecting your privacy and ensuring compliance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
1. Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). We collect the following categories of personal information:
- Identifiers: This includes your name, email address, phone number, postal address, IP address, online identifiers, account username, or other similar identifiers. We collect this information when you fill out contact forms, request a quote, create an account (if applicable), subscribe to our newsletter, or otherwise communicate with us.
- Customer Records Information: This includes information such as your physical characteristics or description, telephone number, address, and financial information (if you make payments). We collect this information when you engage in transactions with us or provide it in connection with our services.
- Commercial Information: This includes records of products or services you have purchased, considered, or expressed interest in. We collect this information through your interactions with our Site and your inquiries about our closet and cabinet solutions.
- Internet or Other Similar Network Activity: This includes browsing history, search queries on our Site, interactions with our advertisements, and information regarding your interaction with our Site. We collect this information automatically through cookies and similar tracking technologies.
- Geolocation Data: We may collect general location information based on your IP address.
- Inferences: We may draw inferences from your personal information to create a profile reflecting your preferences, characteristics, behavior, and attitudes. For example, we may infer your interest in specific types of closet designs based on your browsing history on our Site.
We do not collect sensitive personal information as defined under the CPRA, such as social security numbers, driver’s license numbers, state identification card numbers, passport numbers, financial account log-in, debit or credit card number in combination with any required security or access code, password, or credentials allowing access to an account, precise geolocation data, racial or ethnic origin, religious or philosophical beliefs, or union membership.
2. How We Collect Your Information
We collect your personal information through various means, including:
- Directly from you: When you provide information to us through forms on our Site, email, phone calls, or in person. For example, when you request a quote or contact us with inquiries.
- Automatically: When you browse our Site, we may collect certain information automatically through cookies, web beacons, and other tracking technologies. This includes your IP address, browsing activity, and device information. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
- From third parties: We may receive information about you from third-party service providers, such as analytics providers, advertising networks, and social media platforms.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To provide and improve our services: To respond to your inquiries, process your requests for quotes, provide you with information about our products and services, and fulfill your orders.
- To personalize your experience: To tailor the content and information we provide to you based on your interests and preferences.
- To communicate with you: To send you updates, newsletters, marketing communications (where permitted by law), and respond to your questions and feedback.
- For marketing and advertising purposes: To display targeted advertisements to you on our Site and other websites.
- For analytics and research: To analyze trends, track website usage, and improve our Site and services.
- For security and fraud prevention: To protect our Site and users from fraud, security breaches, and other harmful activities.
- To comply with legal obligations: To comply with applicable laws, regulations, and legal processes.
4. How We Share Your Information
We may share your personal information with the following categories of third parties:
- Service Providers: We may share your information with third-party service providers who assist us in operating our Site, conducting our business, or providing services to you. These service providers are contractually obligated to protect your personal information and use it only for the purposes for which we disclose it to them. Examples include website hosting providers, email marketing services, and analytics providers.
- Business Partners: We may share your information with business partners who offer products or services that may be of interest to you.
- Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- In connection with a business transfer: If we are involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such transfer and any choices you may have regarding your information.
We do not sell or share your personal information for cross-context behavioral advertising.
5. Your Rights and Choices under the CCPA/CPRA
As a California resident, you have certain rights regarding your personal information under the CCPA/CPRA:
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it.
- Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
- Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
- Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the sale or sharing of your personal information for cross-context behavioral advertising. As stated above, we do not sell or share your personal information for this purpose.
- Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to direct us to only use your sensitive personal information for limited purposes. As stated above, we do not collect sensitive personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.
Exercising Your Rights:
To exercise your rights under the CCPA/CPRA, please submit a verifiable consumer request to us by:
Emailing us at: support@nexobuilt.com
Calling us at: +1 (424) 781-8089
Only you, or a person that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
We will respond to your request within 45 days of receiving a verifiable request, unless we notify you that we require more time (up to 90 days).
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Data Security
We have implemented reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.
8. Children’s Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
9. Links to Other Websites
Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
10. Updates to Our Privacy Policy
We may update our Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Site after the posting of changes constitutes your acceptance of such changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
nexobuilt.com
[Insert Physical Address, if applicable]
Email: support@nexobuilt.com
Phone: +1 (424) 781-8089